Simple. Value what they value.
“Easier said than done,” you say.
Perhaps, but I doubt it.
Here are some ways to find out what your volunteers value:
- Ask them. I am amazed at how often I or anyone else can miss the obvious.
- Remember what you valued when you were a volunteer. You haven’t been a leader all your life, most likely. What did you care about when you were just a band member?
- Listen to what they talk about. Again, this is blatantly obvious, but I can miss it sometimes.
- Ask them about the best gift they have ever received, and why it was the best gift.
In the past I have found that volunteers value several things.
- Time. Especially with families, time is of the essence, as they say. One of the best ways you can value your volunteers is by beginning and ending on time. I try to make it a point to begin on time regardless of whether or not everyone has arrived. There has to be a benefit to arriving on time or early, and there needs to be a penalty of arriving late, even if the penalty is unspoken.
- Appreciation. Volunteers will pour out their lives for you if you simply thank them sincerely for what they do. Incidentally, you also need to live out your appreciation. You can’t bawl out your musician for destroying a musical phrase, then “thank” them for sacrificing their time to be on the team, and then expect them to feel appreciated. Your attitude and actions, as well as your words, need to be appreciative to them and their families.
- Pastoral leadership. Being a pastor really has nothing to do with ordination or licensure. Pastoral leadership has everything to do with your heart. You can be a janitor and also pastor your volunteers; you simply need to care for them, ask them about their lives, pray with them, and follow up on their concerns to see how they are doing. Just because you are not ordained does not mean you get to care less; you must still pastor your volunteers if you want them to grow and love serving with you.
What do your volunteers value?
To go deeper, check out this post on empathy by Seth Godin, “If I Were You . . .”